Our normal delivery time is 1–3 business days, excluding public holidays. All our products are stocked in our own central warehouse, which means we can ship your order quickly. If you order several different products, they are always packed together and shipped in the same consignment.

As soon as your order has been packed and left our warehouse, we’ll send a delivery confirmation to your email. In that email, you’ll find a tracking link so you can easily follow your package’s journey all the way to your home or your delivery point.

Packages that remain at the pickup point are returned to us after a certain number of days. Please note that an uncollected package does not count as exercising your right of withdrawal. For packages returned to us because they were not collected, we charge an administrative fee of €19.90 to cover our actual costs.

You always have a 30-day right of withdrawal. The easiest way to make a return is to use our digital returns portal on the website. Of course, you can also contact our customer service by email for help setting up a return.

For a standard withdrawal from a purchase (return), we provide a prepaid return label. We charge a return fee of €9.90 for this. If you would instead like to exchange it for a different size or product, the handling fee is only €5.90. In the case of an approved complaint, the return is of course completely free of charge.

Yes. For hygiene and health reasons, the right of withdrawal does not apply to products that come into direct contact with the skin (for example, certain intimate protection products or skincare products) if the sealed packaging or seal has been opened. If the packaging is unopened, you can return it without any problem.

We offer a range of secure payment methods. You can pay by card (Visa/Mastercard), MobilePay, Apple Pay, Google Pay, or choose invoice or instalment payments through Klarna.

Of course! Our customer service team consists of product experts who are more than happy to guide you in the right direction. Get in touch with us and describe your needs, and we’ll find the best option for you.